Terms & Conditions

Orders and Products

All orders placed by you and purchases of goods from us are on the basis of these Terms and Conditions and are subject to acceptance by us either by delivery of the goods to you or by providing the goods you have purchased to you in store, at which point a legally binding contract is constituted between you and us.

We do our best to keep all information on our website correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

The Website displays Goods for sale and gives information about them. By advertising Goods on the Website, we are inviting you to place an Order. If you place an Order, we are not obliged to accept it and the Contract between us will only be formed if and when we accept your Order.

We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when it is accepted by us, we will inform you by email or phone and ask if you wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited.

We may contact you by telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept it. For example, we may do this if your Order is of particularly high value, or, if paying by Card, you request a different delivery address.

Goods which are out of stock at the time we receive an Order, will be held as a backorder. Any backordered Goods will be shipped when they become available to us. If Goods are no longer available, the Order will be cancelled and where required a refund will be issued.

If you order more than one product, we do not guarantee that all Goods will be delivered in one delivery and we may deliver in instalments.

Returns and Order Cancellations

You have a right to cancel the Contract for any reason at any time within a 14 (fourteen) day cancellation period. That fourteen day period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the “cooling off period”.

The cooling off rights will not apply in the case of bespoke or special, made to order Goods.

Ownership of Goods will only pass to you when we receive full payment including delivery charges. Goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.

Reimbursement for returned Goods is usually via the same method as the original payment but we may use a different method which we both agree to. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you give us evidence of having sent back the Goods, whichever is earliest.

General

You can write to us at the address shown on our About Us page, our retail shop is also situated at that address. Our contact telephone number is 07778 876344. Our email address for any enquiries is info@highwoodmusic.co.uk.